Booking Conditions

Finland Cottage Rentals have the following booking conditions that become legally binding to all parties once a customer has booked a cottage and paid at least a deposit. Finland Cottage Rentals acts as a booking agent and the rental agreement shall be between the customer and the cottage owner.

Making a booking and payment terms

The person making a booking must be at least 18 years old.

A booking can be made online on Finland Cottage Rentals website 24/7. The customer must pay a 30% deposit at the time of booking. We accept payments by Visa, MasterCard, American Express and online banking. Once the payment has been successfully completed, a booking confirmation will be sent to the customer by email. The booking confirmation includes arrival details to the cottage booked and contact details for the cottage owner and/or the local cottage caretaker.

A booking can also be made via Finland Cottage Rentals customer services by email. Payments for offline bookings can be made by bank transfer, credit card or online banking. Our customer services can be contacted at info@finlandcottagerentals.com. 

A booking is confirmed once a customer has paid at least a deposit. The final payment will be due 6 weeks prior to the rental period and is made by bank transfer. If a booking is made later than 6 weeks prior to the rental period, full payment must be made at the time of booking.

If a customer does not pay a deposit or a final payment by due date given, Finland Cottage Rentals may cancel the booking without prior notice.

A booking fee of 25 euros is added to all bookings. We reserve the right to correct prices that have been mistakenly displayed or quoted.

Payment service provider

Paytrail Plc acts as a collecting payment service provider and is an authorized payment institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant.

Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Finland
Business ID 2122839-7
www.paytrail.com

Booking amendments

If a customer wants to make an amendment to a booking by choosing different cottage or rental dates, Finland Cottage Rentals will charge 30 euros for the amendment. All booking amendments must be made at least 6 weeks prior to the booked rental period. Any amendments made later than this are treated as a cancellation and a new booking.

If a customer wants to add additional guests or services to a booking, the amendment must be made at least 7 days prior to the booked rental period. Any last minute booking amendments cannot be guaranteed.

Booking cancellations

All cancellations must be made by email to info@finlandcottagerentals.com. A cancellation is recorded at the moment Finland Cottage Rentals receives the cancellation. Any cancellation that reaches Finland Cottage Rentals outside the usual office hours (Monday-Friday 9am-4pm) are recorded on the following working day.

If a booking is cancelled, the deposit (30% of the booking total) paid by the customer will not be returned.

If a booking is cancelled later than 5 weeks prior to the booked rental period, no monies paid by the customer will be returned at all.

If a customer arrives late or does not check-in to the booked cottage at all, the customer is not entitled to a refund. If a customer leaves early and checks-out before the booked rental period ends, no compensation or refund for the unused period will be paid.  

These cancellation terms are applied also during COVID-19 epidemic or pandemic when for example travel restrictions between countries are possible. When making a booking, a customer is aware that airlines may cancel or change their flight schedules due to the epidemic or the pandemic and these events will not create force majeure circumstances, as the events are not unforeseeable. We advise customers to purchase adequate holiday insurance to cover for any eventualities.

Agent’s right to cancel a booking

Finland Cottage Rentals may cancel a booking due to unforeseeable acts, events or circumstances, or if two bookings have been made for the same rental period, or partly for the same rental period, in error. The customer will receive a full refund, but is not entitled to any additional compensation for any associated loss or damage the customer may suffer as a consequence (e.g. flights, car hire). Finland Cottage Rentals is not liable for finding alternative accommodation to the customer, but will do its best to offer the customer comparable alternatives from its own cottage portfolio.

Arrival at property and keys

The customer must inform the cottage owner or the local cottage caretaker an estimated arrival time at least two days prior to the rental period. Check-in to the cottage is usually possible from 16.00 (4pm) onwards and check-out is usually required by 12.00 (noon). The cottage owner and local caretaker contact details, arrival instructions and key information can be found in the customer booking confirmation.

If a customer does not arrive at the cottage at the agreed time, or a customer has not informed the cottage owner or the caretaker about the  estimated arrival time, Finland Cottage Rentals cannot guarantee that keys will be available for the customer immediately on arrival. If you plan to arrive at the cottage very late in the evening or during the night, you must check with the cottage owner or the local caretaker whether access to the cottage is possible at your preferred time and how you will receive the keys in good time prior to your holiday.

If your arrival is severely delayed, for example due to bad weather, or a flight cancellation, you must advise the cottage owner or the local caretaker about your revised arrival time as soon as possible.

Staying at the cottage

A cottage booking entitles you to stay at the cottage for the rental period stated at the booking. Normal energy costs, furniture, dishes and cooking pots and pans, cutlery, mattresses, blankets and pillows are included in the rental price. Free use of a rowing boat (if provided) and logs are also included in the rental price, unless otherwise stated in the cottage description. The amount of logs available may be limited in some cottages.  

It is worth bringing your own personal hygiene products (hand soap, shampoo, shower gel), a small towel (or similar) to sit on in the sauna, a kitchen hand towel, toilet and kitchen paper, washing machine and dishwasher detergent and perhaps some spices that are important to you. In summer, you should also pack an insect repellent. If you have any specific questions about items or equipment available at the cottage, please contact the cottage owner directly.

The number of beds, dishes and logs, as well as the quantity of warm water available daily, determines the maximum number of guests allowed in each cottage. The maximum number of guests must be noted also for fire safety reasons and this number must not be exceeded. Parties and other events that temporarily cater for more than the maximum number of guests re not permitted, unless special permission has been granted by the cottage owner. The cottage owner or the local caretaker is entitled to ask any persons exceeding the maximum number of guests in the cottage to immediately leave without refund or compensation.

Causing undue disturbance to neighbours and other people staying in the area must be avoided. Loud parties and playing music on high volume is not permitted. Smoking is allowed outdoors only. If smoking has taken place at the cottage during your stay despite the smoking ban, the cottage owner or the local caretaker is entitled to charge you for all associated costs for a full house clean and airing. The cottage owner or the local caretaker is entitled to ask you to leave the cottage without refund or compensation, if your behaviour causes unreasonable nuisance, damage to the cottage or danger to others nearby.

A customer is responsible for the cottage keys during the rental period. If keys are lost, the cottage owner or the local caretaker is entitled to charge the customer the full cost of cutting new keys and/or new locks plus other associated costs.

Setting up a tent, parking a caravan or motor home, or bringing hired equipment such as a hot tub to the cottage grounds is allowed by prior agreement with the cottage owner only.

Please note that it is customary in Finland to remove shoes when entering a house to protect floors and rugs, so please do not wear shoes indoors.

Pets

Well-behaved and house-trained pets can accompany you only in cottages where pets are welcome. In some cottages, a pet surcharge applies. Pets must be mentioned at the time of booking in the ‘Additional details’ field in the booking form and the customer is responsible for the pets and their actions throughout the rental period. Cottage and the grounds must be left clean and tidy at the end of the stay.

If a pet is taken to a cottage where pets are not allowed, the cottage owner or the local caretaker is entitled to demand that your party leaves immediately without refund or compensation. The customer is liable for paying any additional cleaning charges applicable.

Bed linen and towels

If bed linen and towels are included in the rental price, or the customer has ordered bed linen and towels as an additional service, each guest will be provided with a set that includes a sheet, duvet cover, pillow case, small hand towel and a large bath towel.

If bed linen and towels are not included in the rental price and the customer has opted not to order them as an additional service, guests must bring their own bed linen and towels with them.

Bed linen must be used in all beds in the cottage and it is not permitted to lie or sleep in the beds without bed linen.

Departure cleaning service and check-out

We recommend that you order departure cleaning service at the time of your booking, so you can continue to enjoy your holiday right till the end without having to tick off the cleaning tasks on the cottage owner’s cleaning list (which can be a very long list!). If the departure cleaning service is included in the rental price, or you have paid extra for the departure cleaning to be done on your behalf, it is sufficient to carry out just a light clean and tidy before leaving on your last day. In this case, you must wash your dishes and put them back to their own places, take all rubbish to the bins outside, return all furniture to their original locations and empty the fridge. All hired bed linen and towels must be placed in a pile on top of the beds. Recyclable materials (cardboard, plastic packaging, metals, glass and newspapers) must be taken to the nearest recycling point, if at all possible.

If departure cleaning service is not included in the rental price, or the customer has chosen not to order it as an additional service, guests must thoroughly clean the cottage themselves following the cottage owner’s cleaning instructions. Guests must reserve at least a couple of hours for the clean as a full clean includes, in additional to lighter cleaning tasks mentioned above, hoovering, mopping the floors, dusting, airing the bed clothes outside, washing sauna, bathroom and toilets, cleaning oven, fridge, oven and fireplace and tidying the outdoor grill area and the cottage grounds.

If the cottage has been left unreasonably dirty or messy, because the departure cleaning has not been done, or the cleaning has been done incompletely, the cottage owner or the caretaker has a right to charge you extra for the additional hours required for a more thorough and extensive cleaning.

The customer must on departure lock the doors and windows and to return the keys as instructed. The customers must also take all their own belongings and own food and drinks with them. The cottage owner is not responsible for any belongings that may have been left at the cottage.

*** Do not turn off the central heating!!! ***

Fire safety and holidaying with small children

You must take due care and act responsibly when staying in one of our cottages and using all its associated amenities such as the fireplace, sauna, rowing boat, camp fire or barbecue hut. Having open flames from candles, lanterns, fireplace, sauna stove or a campfire creates warmth and cosy atmosphere for your cottage holiday, but you should always be careful, act responsibly and never leave the fire unattended. Before lighting a fire in a fireplace or a wood-burning sauna stove, make sure you open the chimney / flue damper to allow the smoke to escape. The damper should not be closed until the fire is completely extinguished and the ash has cooled down.

Check the fire exits and layout of the cottage immediately on arrival, so that in an emergency you can get out quickly. Do not allow children to play with fire, always extinguish candles before leaving the room, do not dry clothes in the sauna or on radiators and keep flammable materials away from fire. Immediately notify the cottage owner or the local caretaker of a broken electrical appliance or fire alarm that requires a new battery.

Parents of small children should inspect the cottage and its grounds on arrival and note any possible hazards, taking into account the age and curiosity of the children. The parents must stay alert and never leave small children to play outside on the cottage grounds or the water alone without adult supervision, even if the water is shallow at the shore. If you have reserved baby equipment such as a travel cot or a high chair, you should inspect that these are in good condition before allowing your child to use them.

Sustainable travel and responsibility

Sustainable travel is important to us at Finland Cottage Rentals and we ask that you use water and electricity during your cottage holiday sparingly, take plastic, glass, cardboard and metal packaging to the nearest recycling point, turn off the lights when you leave the room, wander in the cottage surrounds without leaving any mess and respect the pristine nature and local wildlife. During your cottage holiday, we suggest that you sample local food, products and services, and hope you will appreciate the local customs and culture in the area you are visiting.

Please bear in mind that the cottage you have rented is much loved by it’s owners. We request that you act at the cottage responsibly and treat the property and it’s amenities with respect, thank you!

Damages and breakages

The person making the booking is responsible for any damage his or her party may cause to the cottage, its amenities or the grounds during the rental period. The cottage owner or the local caretaker must be informed immediately of any damage caused and smaller breakages (such as broken dishes) should be paid for to the cottage owner or the local caretaker before departure. Reimbursement for larger damages (such as damaged furniture) must be paid for directly to the cottage owner as soon as possible after the rental period.

Complaints and possible problem situations

If you find anything wrong with the cottage, or experience any problems that require assistance during your stay, you must immediately contact the cottage owner or the local caretaker, so any possible problems or faults can be properly investigated and resolved straight away and during your holiday.

Possible complaints must always be made directly to the cottage owner or the local caretaker during the rental period. Unfortunately we are unable to support your complaint afterwards, if you have not raised the issue, fault or problem with the owner or the caretaker already during your stay and have therefore not given the owner or the caretaker a chance to rectify the fault or problem immediately.

Unfortunately, some problems such as those arising from severe weather, electricity cuts, water shortages or storm damage are caused by unforeseen acts, events or circumstances (force majeure) that are beyond the control of all parties. Finland Cottage Rentals and the cottage owners are not liable to compensate the customer for any damage or expense the customer may suffer as a consequence, but the cottage owners and caretakers will do their best to minimise disruption to your holiday.

Cottage descriptions in the online service

Finland Cottage Rentals take great care in the selection of cottages and every reasonable effort has been made to ensure that the details and photographs of cottages in our online shop are accurate and up to date. All distances are approximate and cottage amenities may be altered or withdrawn for reasons outside our control. We will however do our best to advise you of any changes before your rental period begins.

All facilities and services offered by parties other than Finland Cottage Rentals are outside of our control and we cannot take responsibility for possible changes or discontinuation of such facilities or services. It is the customer’s responsibility to check up to date details on important facilities and services such as train, bus and ferry timetables and availability of airport transfers prior to the holiday.

Law & jurisdiction

Finnish law is applied in these booking terms and the rental agreements between the customer and the cottage owner. In case of a dispute, all parties must aim to reach a resolution by negotiation. If a satisfactory outcome is not reached by negotiation, the dispute will be resolved in the Finnish court.

Finland Cottage Rentals is a trading name of Suomen Mökkivuokraamo (business ID: 2020050-1).

These booking conditions were last updated on 30 August 2022.