Read our terms of business below
Finland Cottage Rentals have the following booking conditions that become legally binding once you have made an online booking on our website. Please also read our Rental Guide for general guidance on cottage rentals in Finland.
Finland Cottage Rentals act as a booking agent and the contract for renting a cottage via our booking service shall be between you and the cottage owner.
Making a Booking
The person making a booking on our website must be at least 18 years old.
A booking can be made on our website 24/7, by completing the easy online booking process. You must pay a 30% deposit (or full payment) at the time of your reservation. We accept payments by Visa, MasterCard and American Express, bank transfer/invoice and online banking (Finnish banks only). When an online booking has been made and the payment successfully completed, you will be sent an automated email with a link to your booking confirmation. The booking confirmation includes arrival details to the cottage you have booked and contact details for the cottage owner and/or the local cottage caretaker. Our customer service agent will also confirm your booking by email and will be happy to answer any queries you may have.
An online booking must be made at least three days prior to the required start date. If you would like to make a last minute booking within three days of the rental period starting, please contact us by email at firstname.lastname@example.org.
If you make an online booking more than six weeks before the start of the rental period, you must pay a deposit, which is 30% of the total price, at the time of booking. The remaining balance will be due six weeks before the start of the rental period.
If you make an online booking six weeks or less before the start of the rental period, the full payment will be due immediately.
Payment Service Provider
Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.
Business ID 2122839-7
Note! Some payment methods (such as Osuuspankki online payments) still show the old name Checkout on the payment page and in your bank or credit card statement. This name will be changed to Paytrail by the end of November 2021.
The rental prices include accommodation, electricity, tap water and a reasonable amount of firewood.
The prices do not usually include bed linen and towels. In most of our cottages you can usually either bring your own bed linen and towels with you, or you can hire them from the cottage owner for an additional charge at the time of your booking. In some cottages however the hire of bed linen and towels is compulsory and the bed linen and towels will be automatically added to your booking. You can check the bed linen policy for each cottage by reading the booking notes section in the cottage presentation.
The rental prices do not usually include departure cleaning service. In most of our cottages you can either choose to do the departure cleaning at the cottage yourselves, or you can order departure cleaning to be done on your behalf for an additional charge at the time of your booking. In some cottages however the departure cleaning service is compulsory and the service will be automatically added to your booking. You can check the departure cleaning policy for each cottage by reading the booking notes section in the cottage presentation.
All bookings are subject to a booking fee of 25 euros.
We reserve the right to correct prices that have been mistakenly displayed or quoted.
Arrival and Cottage Keys
You must inform the cottage owner or the local cottage caretaker of your estimated arrival time at least two days prior to your holiday. The relevant contact details are stated in your booking confirmation.
The rental period will start and end at the times stated in your booking confirmation. You will not have access to the cottage before the stated check-in time (usually around 16.00) and you must vacate the cottage by the stated check-out time (usually around 12.00). The check-in and check-out times for each cottage are stated in the booking notes section of the cottage presentation.
Keys are usually handed over by the cottage owner or the local cottage caretaker, who will meet you on your arrival at the agreed time. In some cases the cottage keys can be retrieved from a key safe that opens with a number code. The code will be in your booking confirmation, or it will be texted or emailed to you prior to your holiday. Please refer to your booking confirmation for exact details.
If you plan to arrive at the cottage very late in the evening or during the night, you must check with the cottage owner or the local cottage caretaker prior to your holiday whether access to the cottage is possible at your preferred time. An alternative key collection procedure may then be agreed.
If your arrival is severely delayed, for example due to bad weather, or a flight delay or cancellation, you must advise the cottage owner or the local cottage caretaker about your revised arrival time as soon as possible.
If you do not arrive at the cottage at the agreed time, or if you have not informed the cottage owner or cottage caretaker about your estimated arrival time, Finland Cottage Rentals nor the cottage owner or cottage caretaker can guarantee that you will be able to receive the keys immediately on arrival.
You will be responsible for the cottage keys during the rental period. If you lose the keys, the cottage owner or the local cottage caretaker is entitled to charge you the cost of cutting new keys and/or new locks plus other associated costs.
Staying at the Cottage
Bed linen must be used on all beds and sleeping bags are not allowed, as they can be dirty.
Only the maximum number of persons stated in our cottage details may occupy a cottage at any one time, unless otherwise has been agreed at the time of your booking. The cottage owner or the local caretaker is entitled to ask you to leave the cottage without refund or compensation, if this maximum number of persons has been exceeded.
Setting up a tent or parking a caravan or motor home on the cottage grounds is only allowed by prior agreement with the cottage owner.
Smoking is strictly prohibited in all our cottages. If any smoking has taken place at the cottage during your stay, the cottage owner or the local cottage caretaker is entitled to charge you for all associated costs for a full house clean and airing.
The cottage owner or the local cottage caretaker is entitled to ask you to leave the cottage without refund or compensation, if your behaviour causes unreasonable nuisance, damage to the cottage or danger to others nearby. Neither Finland Cottage Rentals nor the cottage owner will be liable for any associated costs.
Please make sure you take all your belongings with you at the end of your stay, as we cannot take responsibility for any belongings left behind.
If you want to take a pet with you to the cottage, please first check that pets are permitted at the property. Where pets are allowed, the cottage presentation will include a ‘Pets welcome’ symbol and ‘Pets allowed’ will be stated in the booking notes. You must always mention any pets at the time of your booking in the ‘Additional details’ field in the booking form. Only house-trained or caged pets can stay at the cottage and the cottage grounds must be left clean and tidy at the end of your stay.
If a pet is taken to a cottage where pets are not permitted, the cottage owner or the local cottage caretaker is entitled to ask you to immediately leave the cottage without refund or compensation.
If departure cleaning is not included in the rental price and you have chosen not to order departure cleaning to be done on your behalf for an additional charge, you must carry out a thorough clean of the cottage on the last day of your stay (hoovering, dusting, washing sauna and toilets, cleaning fridge, oven and fireplace etc). We recommend that you order departure cleaning service from the owner or the local cottage caretaker, so you can continue to enjoy your holiday right till the end without having to tick off the cleaning tasks on the owner’s cleaning list (which can be a very long list!).
If the cleaning service is complimentary, or you have paid extra for the departure cleaning to be done on your behalf, it is sufficient to carry out just a light clean and tidy before leaving on your last day. In this case, you must wash your dishes, take all rubbish to the bins outside, return all furniture to their original locations and gather all hired bed linen and towels in one place on the floor.
If the cottage has been left unreasonably dirty or messy (even when the departure cleaning is complimentary, or when the departure cleaning service has been ordered for an additional charge), the cottage owner or cottage caretaker has a right to charge you extra for the additional hours required for a more thorough and extensive cleaning.
Amendments to Booking
If you wish to change your booking to another cottage or want to change your rental dates, we will do our best to help. In some cases it may be necessary to cancel your booking and make a new booking, which may result in cancellation fees. Please email us at email@example.com to tell us how you would like to amend your booking and we will handle your request as soon as possible.
If you wish to add more people to your party or want to add additional services to your booking closer to your holiday, please note that all amendments to your booking should be made at least one week prior to your holiday. Unfortunately we and the cottage owners and cottage caretakers are unable to guarantee any last minute requests or orders.
Cancellations must be made by email to firstname.lastname@example.org.
If you cancel your booking more than five weeks prior to the start of your rental period, we will retain your deposit, or 30% of the full booking total if full payment has already been made, but will refund the remainder.
If you cancel your booking five weeks or less prior to the start of your rental period, we regret no refund is possible.
NOTE! If you need to cancel your booking because the COVID-19 pandemic (or other serious disease) has caused restrictions on free movement within Finland (for example, emergency measures to isolate part of the country) or between Finland and your country of origin (for example, border closure), we will cancel your original booking and book a new rental period for your party for a later date at no additional cost. The deposit (or the total sum) of your original booking will be transferred to the new booking. The new booking will be made, in first instance, during a period that has the same rental price as your original rental period. If however you wish to transfer your booking to a period that is considerably more expensive than your original rental period, we will charge the price difference. Likewise, if the new rental period is considerably less expensive than your original rental period, we will refund the price difference. The original booking must be cancelled and a new rental period booked at least five weeks prior to the start of the original rental period, unless otherwise has been agreed.
We advise you to purchase adequate holiday insurance to cover for any eventualities.
Agent’s Right to Cancel a Booking
We reserve the right to cancel your booking, if you have not paid your remaining balance by the due date. We will email you a payment reminder a few days before your balance is due and will email you again if your balance remains unpaid on the due date. If we don’t hear from you for a further six days, we may cancel your booking without further notice.
We also reserve the right to cancel your booking due to a force majeure situation that cannot have been foreseen or prevented, or a similar situation that is out of our control. This could be a fire, water damage, pest infestation or similar occurrence that prevents you from staying at the cottage you have booked. We will refund the full cost of your booking, but will not be liable for any associated costs you may suffer as a consequence.
We and our partners will do our very best to ensure your online booking will go smoothly, but we have a right to cancel your booking where two bookings have been made at the same time for the same property for the same rental period or partly for the same rental period. In such cases we will check, with the assistance of the cottage owner, the exact time each booking was made and the booking that was made first remains valid, and the booking that was made later will be cancelled. If we have to cancel your booking, we will of course inform you about this as soon as possible by email and return your payment without delay.
We also have a right to cancel your booking, if the cottage is not available, because the owner of the cottage has made an error updating the availability calendar or has mistakenly not added one of his own bookings to the calendar. All our cottage owner partners are contracted to keep the booking calendar up-to-date, but if an error has occurred in this procedure and the cottage is not available, we will inform you immediately by email and return your payment without delay.
If your booking will be cancelled due to any of the reasons above, we will not be liable for any associated loss or damage you may suffer as a consequence (e.g. flights, car hire). We will also not be liable for finding or booking a replacement cottage for your party, but we will do our very best to find a comparable alternative from our own cottage portfolio. We recommend that you do not book flights or other travel to your destination before our customer service agent has confirmed your booking by email.
Accuracy of Details
We take great care in the selection of cottages in our portfolio and every reasonable effort has been made to ensure that the details and photographs of cottages on our website are accurate and up to date. We make no warranties as to such details as have been provided by the cottage owner and which have subsequently become incorrect or incomplete.
All distances are approximate and cottage amenities may be altered or withdrawn for reasons outside our control for which we cannot accept responsibility. We will however do our best to advise you of any changes as soon as possible.
All services and operations offered by parties other than Finland Cottage Rentals are outside of our control and we cannot take responsibility for possible changes or discontinuation of such services, even if these services and operations may have been recommended by a Finland Cottage Rentals representative in good faith. It is the customer’s responsibility to check for example train, bus or ferry timetables, or airport transfer services offered by third parties.
Health and Safety
Please check the layout of the cottage immediately on arrival so that in an emergency you can get out quickly. Parents of small children should inspect the cottage and its grounds on arrival and note any possible hazards. Where the holiday cottage is located close to water, children should be supervised at all times, even if the water is shallow at the shore.
You must take due care and act responsibly when staying in one of our cottages and using all its associated amenities such as the fireplace, sauna, rowing boat, camp fire or barbecue hut.
If you have reserved baby equipment such as a travel cot or a high chair, you should inspect that these are in good condition before allowing your child to use them.
The person making the booking is responsible for any damage his or her party may have caused to the cottage or its amenities during the rental period. The cottage owner or the local cottage caretaker must be notified immediately of any damage caused and smaller damages should be paid to the cottage owner or the local cottage caretaker before your departure. Larger damages must be paid as agreed with the cottage owner as soon as possible after your holiday.
If something is not right on your arrival at the cottage, or during your holiday there, you must take up the issue directly with the cottage owner or the local cottage caretaker immediately and as soon as the problem becomes apparent, so that any necessary action can be taken without delay and during your rental period.
If a satisfactory outcome is not reached, you must contact Finland Cottage Rentals during your stay and as soon as possible and we will assist in solving the problem by liaising with the cottage owner or the local cottage caretaker.
Unfortunately, some problems such as those arising from the climate (adverse weather conditions, water shortage and storm damage etc) are beyond the control of all parties, but everyone will do their best to assist you during your stay.
Failure to follow this procedure will mean that Finland Cottage Rentals and the cottage owner are unable to support your complaint once you return home.
Law & Jurisdiction
Finland Cottage Rentals follow the relevant Finnish and EU laws in all its operations. In case of a dispute, all parties must aim to reach a resolution by negotiation. If a satisfactory outcome is not reached by negotiation, the dispute will be resolved in the Finnish court. Finnish law applies to the rental contract.
Finland Cottage Rentals is a trading name of Suomen Mökkivuokraamo and is registered as a business in Finland under the registration number 2020050-1.
These booking conditions were last updated on 23.02.2021.