BOOKING CONDITIONS

Read our terms of business below

Finland Cottage Rentals have the following booking conditions. These booking conditions become legally binding once you have made a booking on our website. We recommend that you also read our Rental Guide for general guidance on cottage rentals in Finland.

​Contract

Finland Cottage Rentals act as a booking agent and the contract for renting a cottage via our booking service shall be between you and the cottage owner.

Making a Booking

The person making a booking on our website must be at least 18 years old.

A booking can be made on our website 24/7, by completing the easy online booking process. You must pay a 30% deposit (or full payment) at the time of your reservation. We accept payments by debit and credit cards and internet banking (Finnish banks only). Shortly after making your booking, you will be sent an automated email that gives you a link to your booking confirmation. The booking confirmation includes arrival details to the cottage you have booked and contact details for the cottage owner and/or the local cottage caretaker. We will be in touch with you soon by email and will be happy to answer any questions you may have.

All bookings must be made at least three days prior to the required start date.

Payment terms

Booking made more than six weeks ahead of your holiday: You must pay a 30% deposit at the time of your booking and the remaining balance six weeks prior to your holiday.

Booking made less than six weeks prior to your holiday: The full payment will be due immediately.

Rental Prices

The rental prices include accommodation, electricity, tap water and firewood.

The prices do not usually include the hire of bed linen and towels. You can usually either bring your own bed linen and towels with you, or you can hire them from the cottage owner for an additional charge at the time of your booking. In some cottages however the hire of bed linen and towels is compulsory and the bed linen and towels will be automatically added to your booking.

The prices also do not usually include departure cleaning service. You can usually either do the departure cleaning at the cottage yourselves, or you can order departure cleaning to be done on your behalf for an additional charge at the time of your booking. In some cottages however the departure cleaning service is compulsory and the service will be automatically added to your booking.

All bookings are subject to a booking fee of 25 euros.

We reserve the right to correct prices that have been mistakenly displayed or quoted.

​Arrival and Cottage Keys

You must inform the cottage owner or the local cottage caretaker of your estimated arrival time at least two days prior to your holiday. The relevant contact details are stated in your booking confirmation.

The rental period will start and end at the times stated in your booking confirmation. You will not have access to the cottage before the stated check-in time (usually around 16.00) and you must vacate the cottage by the stated check-out time (usually around 12.00).

Keys are usually handed over by the cottage owner or the local cottage caretaker, who will meet you on your arrivat at the agreed time. In some cases the cottage keys can be retrieved from a key safe that opens with a number code. The code will be in your booking confirmation, or it will be texted or emailed to you prior to your holiday. Please refer to your booking confirmation for exact details.

If you plan to arrive at the cottage very late in the evening or during the night, you must check with the cottage owner or the local cottage caretaker prior to your holiday whether access to the cottage is possible at your preferred time. An alternative key collection procedure may then be agreed.

If your arrival is severely delayed, for example due to bad weather, or a flight delay or cancellation, you must advise the cottage owner or the local cottage caretaker about your revised arrival time as soon as possible.

If you do not arrive at the cottage at the agreed time, or if you have not informed the cottage owner about your estimated arrival time, Finland Cottage Rentals nor the cottage owner can guarantee that you will be able to receive the keys immediately on arrival.

You will be responsible for the cottage keys during the rental period. If you lose the keys, the cottage owner or the local cottage caretaker is entitled to charge you the cost of cutting new keys and/or new locks plus other associated costs.

Staying at the Cottage

Bed linen must be used on all beds and sleeping bags are not allowed, as they can be dirty.

Only the maximum number of persons stated in our cottage details may occupy a cottage at any one time, unless otherwise has been agreed at the time of your booking.

Setting up a tent or parking a caravan or motor home on the cottage grounds is only allowed by prior agreement with the cottage owner.

Pets are permitted only in cottages that include the ‘Pets welcome’ symbol. You must always mention any pets at the time of your booking in the ‘Additional details’ field in the booking form. Only house-trained or caged pets can stay at the cottage and the cottage grounds must be left clean and tidy at the end of your stay.

Smoking is strictly prohibited in all our cottages. If any smoking has taken place at the cottage during your stay, the cottage owner or the local cottage caretaker is entitled to charge you for all associated costs for a full house clean and airing.

The cottage owner or the local cottage caretaker is entitled to ask you to leave the cottage without refund or compensation, if your behaviour causes unreasonable nuisance, damage to the cottage or danger to others nearby. Neither Finland Cottage Rentals nor the cottage owner will be liable for any associated costs.

Please make sure you take all your belongings with you at the end of your stay, as we cannot take responsibility for any belongings left behind.

Departure Cleaning

If departure cleaning is not included in the rental price and you have chosen not to order departure cleaning to be done on your behalf for an additional charge, you must carry out a thorough clean of the cottage on the last day of your stay. We recommend that you order departure cleaning service from the owner or the local cottage caretaker, so you can continue to enjoy your holiday right till the end without having to tick off the cleaning tasks on the owner’s cleaning list (which can be a very long list!).

If the cleaning service is complimentary, or you have paid extra for the departure cleaning to be done on your behalf, it is sufficient to carry out just a light clean and tidy before leaving on your last day.

If the cottage has been left unreasonably dirty or messy (even when the departure cleaning is complimentary, or when the departure cleaning service has been ordered for an additional charge), the cottage owner has a right to charge you for any extra cleaning hours that may be required to meet the high standards of cleanliness set by us and the cottage owners.

Amendments to Booking

If you wish to change your booking to another cottage or want to change your rental dates, we will do our best to help. In some cases it may be necessary to cancel your booking and make a new booking, which may result in cancellation fees. Please email us at info@finlandcottagerentals.com to inform us of your requirements.

If you wish to add more people to your party or want to add additional services to your booking closer to your holiday, please note that all amendments to your booking should be made at least six weeks prior to your holiday. Unfortunately we and the cottage owners are unable to guarantee any last minute requests or orders.

Cancellations

Cancellations must be made by email to info@finlandcottagerentals.com.

If you cancel your booking more than six weeks prior to your holiday starting, we will retain your deposit, or 30% of the full booking total if full payment has already been made and will refund the remainder.

If you cancel your booking six weeks or less prior to your holiday starting, we regret no refund is possible.

We advise you to purchase adequate holiday insurance to cover for any eventualities.

Agent’s Right to Cancel a Booking

We reserve the right to cancel your booking, if you have not paid your remaining balance by the due date. We will email you a payment reminder a few days before your balance is due and will email you again if your balance remains unpaid on the due date. If we don’t hear from you for a further six days, we may cancel your booking without further notice. We will not be liable for any loss or damage you may suffer as a consequence.

We also reserve the right to cancel your booking in a force majeure situation that cannot have been foreseen or prevented, or a similar situation that is out of our control. This could be a fire, water damage or similar occurance that prevents you from staying at the cottage you have booked. We will refund the full cost of your booking, but will not be liable for any associated costs you may suffer as a consequence.

We have a right to cancel your booking in a rare case where two bookings have been made for the same period at exactly the same time. In such cases, we will check the exact time each booking was made and will cancel the booking that was made last. If we have to cancel your booking, we will of course inform you about this as soon as possible by email and return your payment without delay.

We also have a right to cancel your booking, if the cottage is not available, because the owner of the cottage has not updated his new bookings in our booking system in accordance with his obligations. All our cottage owner partners are contracted to update their own booking calendars as soon as any new bookings arrive, but if an error has occured in this procedure and the cottage is not available, we will of course inform you immediately by email and return your payment without delay.

Accuracy of Details

We take great care in the selection of cottages in our portfolio and every reasonable effort has been made to ensure that the details and photographs of cottages on our website are accurate and up to date. We make no warranties as to such details as have been provided by the cottage owner and which have subsequently become incorrect or incomplete.

All distances are approximate and cottage amenities may be altered or withdrawn for reasons outside our control for which we cannot accept responsibility. We will however do our best to advise you of any changes made at the time of your booking.

All services and operations offered by parties other than Finland Cottage Rentals are outside of our control and we cannot take responsibility for possible changes or discontinuation of such services, even if these services and operations may have been recommended by a Finland Cottage Rentals representative in good faith. It is the customer’s responsibility to check for example train, bus or ferry timetables, or airport transfer services offered by third parties.

Health and Safety

Please check the layout of the cottage immediately on arrival so that in an emergency you can get out quickly. Parents of small children should inspect the cottage and its grounds on arrival and note any possible hazards. Where the holiday cottage is located close to water, children should be supervised at all times, even if the water is shallow at the shore.

You must take due care and act responsibly when staying in one of our cottages and using all its associated amenities such as the fireplace, sauna, rowing boat, camp fire or barbecue hut.

If you have reserved baby equipment such as a travel cot or a high chair, you should inspect that these are in good condition before allowing your child to use them.

Damages

The person making the booking is responsible for any damage his or her party may have caused to the cottage or its grounds during the rental period. The cottage owner or cottage caretaker must be notified immediately of any damage caused and smaller damages should be paid to the cottage owner or the cottage caretaker before your departure. Larger damages must be paid as agreed with the cottage owner as soon as possible after your holiday.

Complaints

If something is not right on your arrival at the cottage, or during your holiday there, you must take up the issue directly with the cottage owner or the local cottage caretaker immediately and as soon as the problem becomes apparent, so that any necessary action can be taken without delay and during your rental period.

If a satisfactory outcome is not reached, you must contact Finland Cottage Rentals during your stay and as soon as possible and we will assist in solving the problem by liaising with the cottage owner or the local cottage caretaker.

Unfortunately, some problems such as those arising from the climate (adverse weather conditions, water shortage and storm damage etc) are beyond the control of all parties, but everyone will do their best to assist you during your stay.

Failure to follow this procedure will mean that Finland Cottage Rentals and the cottage owner are unable to support your complaint once you return home.

Law & Jurisdiction

Finland Cottage Rentals follow the relevant Finnish and EU laws in all its operations. In case of a dispute, all parties must aim to reach a resolution by negotiation. If a satisfactory outcome is not reached this way, the dispute will be resolved in the Finnish court. Finnish law applies to the rental contract.

Finland Cottage Rentals is a trading name of Suomen Mökkivuokraamo and is registered as a business in Finland under the registration number 2020050-1. Registered office is at Loimolankatu 17, 80230 Joensuu, Finland.